1. About Us

CV Atlas is operated by Jobsophy Ltd trading as CV Atlas (“CV Atlas”, “we”, “us”, “our”), a company registered in England and Wales under company number 16340965, with our registered office at Suite A, 82 James Carter Road, Mildenhall, Suffolk, United Kingdom, IP28 7DE.

CV Atlas provides recruitment agencies, HR departments, and organisations with an AI-powered platform for the automated processing, scoring, and shortlisting of candidate CVs and documents (“the Service”).

2. Definitions

In these Terms of Business the following words and expressions have the meanings set out below:

3. Eligibility and Account Registration

3.1 Eligibility

The Service is a business-to-business product intended for use by organisations, companies, and professionals. You must be at least 18 years of age and be authorised to enter into a binding contract on behalf of the organisation you represent. CV Atlas is not directed at or intended for use by consumers or individuals acting in a personal capacity.

3.2 Account Creation

To access the Service you must register for an Account by providing accurate and complete information including your name, email address, and organisation name. You are responsible for ensuring your account information is kept up to date. Accounts are personal to the registered user; sharing account credentials with others is not permitted.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at support@cvatlas.co.uk if you suspect any unauthorised access to or use of your Account. We will not be liable for any loss or damage arising from your failure to keep your credentials secure.

3.4 Data Processing Agreement

Before you may upload any Candidate Data to the Service you are required to review and accept our Data Processing Agreement (DPA), which governs the processing of personal data on your behalf. Acceptance of the DPA is mandatory. The DPA is incorporated into these Terms by reference.

4. The Service

4.1 Description

CV Atlas provides the following core services:

• CV Upload and Processing — bulk upload of CV documents (PDF, DOCX, or ZIP) for automated text extraction and AI-assisted scoring.
• AI Scoring and Ranking — automated assessment of candidates against a job description you supply, producing a ranked shortlist.
• Report Generation — delivery of a structured screening Report to you for each Screening Batch.
• Branded Profiles — optional generation of branded candidate PDF profiles using your agency’s logo and contact details.
• Deletion Confirmation — a timestamped written confirmation and audit log confirming permanent deletion of all Candidate Data after report delivery.

4.2 AI Outputs

The scores and rankings produced by CV Atlas are generated by AI and are intended to assist human decision-making. They are not employment decisions and must not be relied upon as such. You remain solely responsible for all recruitment and hiring decisions. We do not warrant that AI outputs are error-free or that the Service will identify the best candidate for any role.

4.3 Candidate Data Deletion

All Candidate Data — including source CV files and any data extracted during processing — is permanently and irreversibly deleted from all our systems within minutes of your Report being delivered. We do not retain Candidate Data beyond this point. Your Report is delivered to you only; we do not retain a copy.

4.4 Service Availability

We aim to provide the Service with at least 99% uptime measured monthly, excluding scheduled maintenance windows. We will use reasonable endeavours to notify you of planned maintenance in advance. We do not guarantee uninterrupted, error-free access to the Service and will not be liable for temporary unavailability.

4.5 Service Changes

We may update, modify, or discontinue features of the Service at any time. Where changes materially affect your use of the Service we will provide at least 30 days’ notice by email.

5. Subscription and Payment

5.1 Subscription Plans

Access to the Service is provided on a subscription basis. Current plan options, features, and pricing are set out on the Pricing page of the Platform. Plans may be billed monthly or annually as specified at the point of purchase.

5.2 Payment Processing

All payments are processed securely by Stripe, our third-party payment processor. By subscribing you authorise Stripe to charge your chosen payment method for the applicable subscription fee. Full card details are stored by Stripe and never transmitted to or stored on CV Atlas servers.

5.3 Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time via your account settings or by contacting support@cvatlas.co.uk.

5.4 Price Changes

We may change our subscription prices. We will give you at least 30 days’ written notice of any price increase before it takes effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.

5.5 Refunds

All subscription fees are non-refundable except where required by law or where we have materially failed to deliver the Service. We do not offer pro-rata refunds for unused portions of a subscription period. If you believe you are entitled to a refund please contact us at support@cvatlas.co.uk.

5.6 Late Payment

If a payment fails we will notify you by email. We reserve the right to suspend access to the Service until outstanding amounts are settled. Continued non-payment may result in termination of your Account.

5.7 Taxes

All prices are stated exclusive of VAT unless otherwise indicated. VAT and any other applicable taxes will be added at the prevailing rate where applicable.

6. Acceptable Use

6.1 Permitted Use

You may use the Service solely for lawful recruitment, HR, and workforce screening purposes in connection with your normal business activities. You must comply with all applicable laws and regulations in your use of the Service, including data protection legislation.

6.2 Prohibited Use

You must not use the Service to:

• Process Candidate Data for any purpose other than legitimate recruitment or employment screening.
• Upload data belonging to individuals without a lawful basis to do so under UK GDPR or applicable law.
• Make automated recruitment decisions that produce legal or similarly significant effects on candidates without appropriate human review.
• Discriminate against candidates on the basis of any protected characteristic under the Equality Act 2010 or applicable law.
• Attempt to reverse-engineer, decompile, disassemble, or extract the source code of the Platform or its AI models.
• Use automated tools, bots, or scripts to access the Service in a manner that places unreasonable load on our infrastructure.
• Upload malicious code, viruses, or any content designed to disrupt, damage, or interfere with the Service.
• Attempt to gain unauthorised access to any part of the Service or our underlying infrastructure.
• Resell, sublicense, or otherwise make the Service available to third parties without our prior written consent.
• Use the Service for any illegal, fraudulent, or harmful purpose.

6.3 Your Responsibilities Regarding Candidate Data

You are the Data Controller in respect of all Candidate Data you upload. You warrant that:

• You have a valid legal basis under UK GDPR (or applicable law) for sharing Candidate Data with us.
• Candidates have been informed that their data may be processed by third-party tools as part of your recruitment process.
• You will not upload special category data (as defined under UK GDPR) unless strictly necessary for the role and you have explicit consent or another valid legal basis.
• You will use the Reports and screening outputs as one input into a human-led recruitment process and not as a sole automated decision-making tool.

6.4 Enforcement

We reserve the right to suspend or terminate your Account immediately and without notice if we reasonably believe you are in breach of this Section 6 or any other provision of these Terms.

7. Intellectual Property

7.1 Our IP

All Intellectual Property Rights in the Platform, the Service, its design, software, algorithms, AI models, trade marks, logos, and all content created by us are and remain the exclusive property of Jobsophy Ltd trading as CV Atlas. Nothing in these Terms grants you any right, title, or interest in our Intellectual Property Rights.

7.2 Licence to Use the Service

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and the Service during your Subscription period for your internal business purposes only.

7.3 Your Content

You retain all Intellectual Property Rights in the CV documents, job descriptions, and other materials you upload to the Service (“Your Content”). You grant us a limited, non-exclusive licence to process Your Content solely for the purpose of delivering the Service to you. We do not use Your Content to train AI models. We do not claim any ownership of Your Content.

7.4 Feedback

If you provide us with suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without obligation to you.

8. Confidentiality

Each party agrees to keep confidential all information received from the other party that is marked as confidential or that should reasonably be understood to be confidential given the nature of the information and circumstances of disclosure (“Confidential Information”). Each party agrees to:

• Use Confidential Information only for the purposes of performing its obligations or exercising its rights under these Terms.
• Not disclose Confidential Information to any third party without the prior written consent of the disclosing party, except as required by law or to sub-processors under obligations of confidentiality no less protective than this clause.
• Apply at least the same degree of care to the protection of Confidential Information as it applies to its own confidential information of a similar nature, and in any event no less than reasonable care.

These confidentiality obligations survive termination of these Terms for a period of 3 years.

9. Data Protection

The parties acknowledge that in providing the Service, CV Atlas processes Candidate Data as Data Processor on your behalf, and that you are the Data Controller in respect of that data. The terms on which we process Candidate Data are set out in our Data Processing Agreement (DPA), which forms part of your agreement with us.

Our Privacy Policy, available at www.cvatlas.co.uk/Privacy, sets out how we collect and use your Account data and other personal data in connection with the operation of the Service.

You agree to comply with all applicable data protection legislation in your use of the Service and in your handling of Candidate Data and Reports.

10. Warranties and Disclaimers

10.1 Our Warranties

We warrant that:

• We will provide the Service with reasonable skill and care.
• The Service will materially conform to its description on the Platform.
• We will comply with all applicable laws in the provision of the Service.

10.2 Disclaimers

Except as expressly stated in Section 10.1, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all implied warranties including (without limitation) any implied warranty of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

In particular, we do not warrant that:

• AI-generated scores or rankings will be accurate, complete, or appropriate for your specific requirements.
• The Service will be free from errors, interruptions, or bugs.
• Use of the Service will meet your recruitment objectives or result in successful hires.

You acknowledge that AI-generated outputs are probabilistic in nature and that human review of all screening outputs is essential before any recruitment decision is made.

11. Limitation of Liability

11.1 Exclusion of Certain Losses

To the fullest extent permitted by law, CV Atlas shall not be liable to you (whether in contract, tort, negligence, breach of statutory duty, or otherwise) for any:

• Loss of profits, revenue, business, contracts, or anticipated savings.
• Loss of data or corruption of data.
• Loss of goodwill or reputation.
• Indirect, special, consequential, punitive, or incidental loss or damage.

This exclusion applies even if CV Atlas has been advised of the possibility of such losses.

11.2 Cap on Liability

Our total aggregate liability to you in respect of any claim or series of connected claims arising out of or in connection with these Terms (whether in contract, tort, or otherwise) shall not exceed the total subscription fees paid by you to CV Atlas in the three (3) months immediately preceding the event giving rise to the claim.

11.3 Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot be excluded or limited by law.

11.4 Recruitment Decisions

You acknowledge that CV Atlas is a decision-support tool only. We accept no liability whatsoever for any recruitment decision made by you or on your behalf, whether or not informed by the Service or its outputs.

12. Indemnification

You agree to indemnify, defend, and hold harmless CV Atlas, its directors, employees, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms or the DPA.
• Your violation of any applicable law or regulation, including data protection legislation.
• Any claim by a candidate or third party arising from your use of the Reports or your recruitment decisions.
• Any Candidate Data you upload that infringes the rights of any third party.

13. Termination

13.1 Termination by You

You may cancel your Subscription and close your Account at any time via your account settings or by contacting support@cvatlas.co.uk. Cancellation takes effect at the end of the current billing period. No refund will be issued for any remaining period of your Subscription.

13.2 Termination or Suspension by Us

We may suspend or terminate your Account and access to the Service immediately and without prior notice if:

• You commit a material breach of these Terms or the DPA that is incapable of remedy, or that you fail to remedy within 14 days of written notice.
• You fail to pay any subscription fee when due and fail to remedy this within 7 days of notice.
• We reasonably suspect fraudulent or illegal activity on your Account.
• We are required to do so by law or a regulatory authority.

13.3 Effect of Termination

On termination or expiry of these Terms:

• Your access to the Service will cease immediately.
• Any Candidate Data you have not yet retrieved will be permanently deleted in accordance with our deletion policy.
• Any clauses that by their nature should survive termination will continue to apply, including Sections 7, 8, 11, 12, and 15.

14. Third-Party Services

The Service integrates with or relies on certain third-party services, including:

• Microsoft Azure — cloud infrastructure and hosting (UK South, London).
• OpenAI API — AI language model processing (redacted, anonymised content only).
• Stripe — payment processing.

Your use of these third-party services may be subject to their own terms and conditions. We are not responsible for the availability, accuracy, or security of third-party services. Any issues with third-party services that cause interruption to CV Atlas will be addressed as quickly as reasonably practicable.

15. Governing Law and Disputes

15.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

15.2 Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

15.3 Dispute Resolution

In the event of a dispute, both parties agree to use reasonable endeavours to resolve the matter amicably in the first instance. If a dispute cannot be resolved informally within 30 days of written notice, either party may commence formal legal proceedings.

16. General

16.1 Entire Agreement

These Terms, together with the DPA and any applicable order confirmation or pricing schedule, constitute the entire agreement between the parties relating to the Service and supersede all prior representations, agreements, and understandings relating to the same subject matter.

16.2 Amendments

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. The current version of the Terms is always available on the Platform. Your continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms. If you do not agree to a change you must stop using the Service and close your Account before the change takes effect.

16.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

16.4 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

16.5 Assignment

You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any successor entity or in connection with a merger, acquisition, or sale of substantially all of our assets, subject to providing you with written notice.

16.6 Force Majeure

Neither party shall be liable for any failure or delay in performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond that party’s reasonable control, including acts of God, government action, natural disasters, pandemic, or failure of third-party internet infrastructure.

16.7 Notices

Any notice required or permitted under these Terms must be given in writing and delivered by email to the address on record for the relevant party. Notices to CV Atlas must be sent to legal@cvatlas.co.uk.

16.8 Third Party Rights

These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

17. Contact Us

18. Regional Addendum

The following notes apply to users in specific jurisdictions and supplement the main Terms above.

🇪🇺 European Union — Germany, France and Spain

Where you are using the Service from within the European Union, including Germany, France, and Spain, these Terms are to be read alongside applicable EU law, including the EU General Data Protection Regulation (EU GDPR 2016/679) and any applicable national implementing legislation.

• Germany: Users in Germany benefit from additional protections under the Bundesdatenschutzgesetz (BDSG) and the TTDSG. The competent supervisory authority is the Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI) or the relevant Landesbehörde.
• France: Users in France benefit from additional protections under the Loi Informatique et Libertés. The competent supervisory authority is the CNIL (cnil.fr).
• Spain: Users in Spain benefit from additional protections under the LOPDGDD (Ley Orgánica 3/2018). The competent supervisory authority is the AEPD (aepd.es).

Nothing in these Terms is intended to limit any mandatory rights you hold under applicable EU law or the national law of your EU member state.

🇳🇿 New Zealand

Where you are using the Service from New Zealand, these Terms are to be read alongside the Contract and Commercial Law Act 2017 and other applicable New Zealand legislation. Our Privacy Policy (Section 9) covers our obligations under the New Zealand Privacy Act 2020. Nothing in these Terms is intended to limit any mandatory rights you hold under New Zealand law.

For any questions about these Terms in the context of your jurisdiction, contact us at legal@cvatlas.co.uk.

CV Atlas Terms of Business · Jobsophy Ltd trading as CV Atlas · legal@cvatlas.co.uk · Version 1.0 · July 2026